Upon receiving a service request for the customer's DH17 bulldozer and SE17SR mini-excavator, our Brazil-based service team completed the full-process response within 24 hours, traveled overnight to the site, and quickly conducted equipment inspection and maintenance with professional expertise to ensure stable operation.
The team's efficient response and professional maintenance won high acclaim from the customer, who later presented a letter of appreciation and a silk banner. The customer commended the team for upholding the service philosophy of "Customer satisfaction is our core tenet", highlighting their professional excellence and dedication, which has laid a solid foundation for future cooperation.
This silk banner is not only an accolade for the pioneering spirit of the Shantui Brazil service team, but also a value epitome of Shantui's global service system in deepening overseas markets. In the future, Shantui will continue to deepen the connotation of the "Honest All the Way " brand, inject strong momentum into global market expansion, and drive global market development with exceptional capabilities.
