With rising sales and growing equipment inventory in Shantui's African region, Shantui launched the "Quality Service Journey" series of activities in early 2025 in collaboration with WEICHAI. Through focused site visits, the initiative provides customers with equipment inspections, technical training, after-sales follow-ups and other services. The campaign is currently underway.
Led by Shantui's 11 offices in Africa, the "Quality Service Journey" coordinates with local distributors and WEICHAI teams, with its service network covering more than 20 countries and over 600 units of equipment. Staff members conduct on-site equipment inspections at operation fronts and widely collect operational feedback, accumulating data support for product iteration and optimization. The concurrent "Customers Care Visit" directly addresses customer needs, building a bridge of mutual trust and cooperation, and further enhancing Shantui's brand influence.
Shantui has launched specialized training for African customers and staff, covering product operation, maintenance skills, fault diagnosis and troubleshooting. The company has also established a full-cycle efficient maintenance service system, ensuring equipment remains in optimal working condition through quick-response after-sales support. This integrated "service + training + guarantee" model has won wide recognition from customers, successfully setting a new benchmark in the industry's service standards.
In the future, Shantui will continue to be customer needs-oriented, continuously optimize its service network layout, inject continuous momentum into Africa's infrastructure construction with better products and more considerate services, and jointly write a new chapter of China-Africa win-win cooperation with African partners.
